We always try to promote using your local shop to help boost the economy but there are times that the deal at the online retailer is so good that we make the decision to purchase it online. Many times you can save hard earned cash by purchasing from the online parts house even if you have to pay shipping. The problem is that you have such a wide variety of shops to choose from in the vast world wide web world that you have no idea who is legit or who is true to their word.

You are sitting back in your chair right now wondering why I am ranting on about this subject aren’t you? Well, I have been listening to the continuing saga of a coworker who ordered a simple part online to save $7. He placed two orders online approximately 55 days ago, one with Bike Bandit and the second with another retailer to be left unnamed at this time. My buddy owns a mid 80’s (I believe) Yamaha Venture and it is hard to locate parts to keep this motorcycle on the road. The part he ordered from Bike Bandit was at his door within 4 days. The part he ordered from the anonymous retailer is yet to be delivered even though the website said that it ships within 5 days. After numerous phone calls around the 25 day mark he was told that the part should be shipping in 1 week as it was backordered. It never came. So, he made another phone call last week and had to leave a message with the newly installed automated phone system.

Today, he received a phone call from one who claimed to be the owner saying that he was looking over the orders list and that he noticed this order being so late. He wanted to apologize and said that he had good news. It looked like the ordered part would ship in 4-5 days. My buddy said he wanted to tell the guy, “Excuse me for not getting excited.”, but he just told the guy if it is not here next week he could keep it.

There is nothing worse than having a ride that is down and in this down economy we are all looking for a break on the cost of maintaining our bikes. It is understood that sometimes things happen but two months to get a part that says it ships in 7 days is ridiculous. If you find yourself down make sure to do your homework. Either buy it from the local shop that you can deal with face to face or get on some forums and track down that reputable parts dealer that won’t leave you stranded. If the owner turns out to be stretching the truth then I will reveal the name of his company on the blog as one to avoid. After all, I don’t want anyone in the Motorcycle Nation Podcast family to live with the Bike Repair Blues.